Lesson 10 — KPIs: How You Are Measured

KPIs: How You Are Measured

This lesson shows you, in plain terms, how your work is measured. Knowing the scoreboard helps you spend your time on what actually counts.

The thesis runs through the metrics: move the right driver, honestly, before momentum dies. The numbers reward exactly that — qualified drivers moved forward, not names piled up.

What the numbers look at

• Untouched-in-New — drivers sitting in the New stage that no one has worked. A high count here is bad; it means momentum is dying.
• Advanced past New — drivers you have actually moved forward. This is good; it shows real work.
• Activity this week and month — your notes, calls, and messages. Documented activity is how the work becomes visible.
• Qualified drivers sourced — and the per-qualified-driver payout tied to them.

The supervisor dashboard shows these for each recruiter. It is not there to punish you — it is there to show where your time is going and what is working.

What good looks like

While the dashboard collects real numbers, here is the behavior each level looks like:

• Average — works assigned drivers, documents activity, moves some past New.
• Good — consistently moves qualified drivers, follows up the same day, keeps the pipeline clean.
• Exceptional — sources qualified drivers, moves them quickly, prevents ghosting, produces seated drivers, and keeps accurate notes.

These are behaviors now; they become specific weekly numbers once the dashboard has enough data. Aim for the behaviors and the numbers follow.

[Infographic: the KPI dashboard explained, one screen — to be inserted.]

How this ties to your pay

The payout is for qualified drivers you source and move. The dashboard makes that visible. Drivers left untouched in New do not pay; qualified drivers moved toward a seat do. The scoreboard and the paycheck point the same direction: the right driver, moved, honestly.

Exercise

Read a sample dashboard card for a recruiter and say what that recruiter should do next. Your supervisor will check that your answer targets the right signal — for example, working down untouched-in-New or following up drivers that have stalled.

The short version

You are measured on untouched-in-New (bad), advanced-past-New (good), documented weekly and monthly activity, and qualified drivers sourced — with a payout tied to them. The dashboard shows this per recruiter to guide your time, not to punish. Average works assigned drivers; good moves qualified drivers and follows up same day; exceptional sources and seats qualified drivers with clean notes. The scoreboard and the paycheck both reward the right driver, moved, honestly.